Bazecity Media Limited General Refund Policy

We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from Bazecity Media Limited, or through us from our partners and/or affiliates (collectively “Services”).

General Refund Terms

General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

  • In no event is the same Service eligible for more than one refund.
  • Service(s) must be cancelled before we can issue a refund.
  • No refund will be made if your Service(s) are suspended or terminated for cause.
  • If purchased Service(s) include free product or services, as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the product or service will be deducted from the refund amount. If the refund amount is less than the standard price for the product or service, you must either elect to pay the difference or forfeit the product or service, in which case, ownership of the product or service will revert back to Bazecity Media Limited or its associate as the case maybe.
  • All refunds are processed in NGN Naira: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.
  • Unless you request otherwise, refunds will be credited to your Bazecity Media Limited account balance/wallet. Purchases made using Bazecity Media Limited/WebManager.NG account funds can only be refunded as account credit. Purchases made by credit card and PayPal may be refundable to the original source of payment. Bazecity Media Limited is not responsible for any additional charges imposed by your credit card company or PayPal payment processor in the case of refund.
  • Any processing fee(s) will be deducted from a refund.

Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).

Special Refund Terms

  • Domain Registration/Renewals
  • Web Hosting Plans
  • Website/App Development
  • SSL Certificates
  • Email Hosting
  • Music Promotion
  • Digital Marketing

Non-refundable Services

All other Services are non-refundable, including but not limited to:

  • Music Recording
  • Music Promotion
  • Transfers or renewals of domain name registrations;
  • Fees for recovery or reactivation of domain names;
  • Any Services purchased or acquired at a reduced fee or on promotion; or
  • Any fees paid by you to Bazecity Media Limited for providing non-service related support.


If you have questions about our Refund Policy, you can contact Namecheap at

You may also contact us at:
Bazecity Media Legal Department
SMC Petroleum, Road 3 Junction, Navy Town Ojo,
Amuwo Odofin 102341,
Lagos, Nigeria